Frequently Asked Questions

Wooden Toys

Are your toys safe for children?

Are your toys eco-friendly?

Ordering and Payment

How do I make an order?

How do I pay for my order?

Do you ship to Australia and other International destinations?

Shipping and Delivery

How will my order be delivered?

Can I pick up my order?

What are the delivery costs?

How soon will my order arrive?

Gifts and Gift Wrapping

Can you arrange to have my order sent as a gift?

Refunds and Exchanges

What is your Refund & Exchange Policy?

What if I have received a faulty or defective product?

Privacy Policy

What is your privacy policy?

Security

Is your website secure for online shopping?

NZ Owned

We are a New Zealand owned and operated business and currently only sell to NZ residents 

WOODEN TOYS



Are your toys safe for children?

Safety for children is our number one priority here at the Wooden Toy Store. We always very carefully screen and test our toys before offering them for sale to you. We also do our utmost to ensure that all of our toys are painted in lead-free paint and no formaldehyde is used in their construction. Finally, we endeavour to provide you with information on which toys may have smaller parts that will require adult supervision for smaller children less than 3 years of age.

 

Are your toys eco-friendly?

The Wooden Toy Store sources and imports wooden toys from around the world.  Wood is the world's most environmentally friendly and renewable raw material. 

A very high proportion of our wooden toys are made from sustainable regenerating plantations (generally Rubberwood). 

Additionally, many of our toy suppliers use wood from well managed forests that have been certified by the Forest Stewardship Council (FSC).  This means that they meet the social, economic and ecological needs of present and future generations (by not using natural forests, harmful pesticides, genetically-modified trees, and respecting indigenous peoples).

Finally, it is also important to remember that when our wooden toys do finally come to the end of their useful life after many years of use, they biodegrade causing less harm to the environment and future generations - this is in direct contrast to plastic toys, which are non-biodegradable.

 

ORDERING AND PAYMENT


 

How do I make an order?

We have several different options for ordering:

  • Telephone Order.  You can call 0800 366 566 (free call within New Zealand) or +64 (21) 447 407 (Australian & International customers) and we will take your wooden toy order over the phone.
  • Email Order  You can email us your wooden toy order to orders@woodentoystore.co.nz.   Please remember to include the details of the items you wish to purchase, your contact details, whether the item is a gift, and how you would prefer to pay for your order - by credit card or direct payment.

 

How do I pay for my order?

We have two different payment options:

  • Pay by Credit Card. This is the simplest and most convenient way of online shopping.  We accept payments by Visa and Mastercard (unfortunately, we are unable to accept American Express payments at this time).  Just enter your credit card details when prompted at the shopping cart and your credit card will be charged to the value of your purchase in New Zealand dollars (subject to authorisation).  We can also take your credit card payment over the phone.  Please call 0800 366 566 (free call within New Zealand) to place your order and provide us with your credit card details.

IMPORTANT NOTICE

If your credit card has been declined, it may be because your bank now requires extra security for online purchases. Please contact your card-issuing bank to arrange your new 3D Secure Password. Once you have this, your Wooden Toy Store shopping cart will have retained your order and you can complete your purchase. Alternatively, please contact us on 0800 366 566 for assistance.

  • Pay By Direct Payment. New Zealand customers can deposit the funds by Direct Payment into our bank account, either manually or by using phone or internet banking. We will not ship your order until we have received verification that the funds have been deposited in our account and any cheques have cleared.

 

Do you ship to Australia & other International destinations?

At the current time we only ship orders to New Zealand addresses. All transactions are charged in New Zealand dollars (NZD).

 

SHIPPING AND DELIVERY


 

 How will my order be delivered?

We use PBT Couriers for delivery all of our parcels within New Zealand.  PBT Couriers provide a reliable and prompt delivery service.  We are able to provide you with a tracking number so that you can track your package online within transit. If you require the tracking number, please email us at support@woodentoystore.co.nz

By default, a signature will be required for confirmation of delivery. If no one is home at the time of delivery, a notification card will be left in your post box. Your parcel will then be taken to your closest depot awaiting collection or re-delivery.

Please enter a physical delivery address. Our courier cannot deliver to a PO Box address.

 

Can I pick up my order?

We are an online store only. We are set up for super fast processing and shipping of your orders up and down the country. At the current time our warehouse is not set up for pick ups or for customers wanting to view items.

 

What are the delivery costs?

Orders Over $150

FREE DELIVERY in New Zealand (excluding Rural Delivery)

New Zealand Wide

$6.95

Rural Delivery

Add an additional $3.50 Delivery Charge

 

How soon will my order arrive?

Auckland

2-3 Business Days

Rest of North Island

2-4 Business Days

South Island

3-4 Business Days

Rural Delivery

Add 2-3 Extra Business Days

 

 

GIFTS AND GIFT WRAPPING


 

Can you arrange to have my order sent as a gift?

We sure can!  We care about the environment at the Wooden Toy Store, so we try to recycle our packaging where possible. We provide a gift wrapping service for $4.95 per item should you wish. We use beautiful bright gift wrap and lovely organza ribbon to make your gift extra special.  Thank you for your support and caring about the environment.


 

REFUNDS AND EXCHANGES


 

What is your Refund and Exchange Policy? 

If you're not happy, then we're not happy!  We hope you will be thrilled with your purchase from the Wooden Toy Store and we do our utmost to ensure that you have accurate shopping information and that everything reaches you in perfect condition. However, we understand that occasionally you might want to return goods to us. We therefore provide a no risk - 100% Satisfaction Guarantee. If for any reason you're not happy with our products, return them to us within 14 days of purchase and we will refund or exchange them, no questions asked.

Please read our full Refund & Exchange Policy HERE.

     

    What if I have received a faulty or defective product?

    In the unlikely event that you receive a faulty or defective product, please email us on support@woodentoystore.co.nz as soon as you can, so we can meet our obligations under the Consumer Guarantees Act and take care of it promptly for you.

     

    PRIVACY POLICY


     

    What is your privacy policy?

    The Wooden Toy Store Ltd is committed to exceptional customer service and we will never share your information to any 3rd party. We understand that your privacy and the security of your personal information are of paramount importance and it is something which we are 100% committed to safeguarding. We do record all customer transactions, which is typical in any online store. This enables us to be able to respond quickly to your queries regarding products ordered or returned. By placing an order with the Wooden Toy Store you authorise us to send you, from time to time, our promotional emails, newsletters and information on the most relevant sales offers/new products to you. If you do not wish to receive our newsletter, please click 'unsubscribe' at the bottom of any Wooden Toy Store email.

     

    SECURITY


     

    Is your website secure for online shopping?

    Here at the Wooden Toy Store, we are committed to safe shopping. When purchasing with a credit card, we never see or store your credit card number as all payment processing is entrusted to our partner DPS, who is the leading online credit card purchasing facility in New Zealand. We do not store or record any credit card information at any stage in the transaction.  Please contact us here at the Wooden Toy Store should you have any further questions on online security.

    IMPORTANT NOTICE

    If your credit card has been declined, it may be because your bank now requires extra security for online purchases. Please contact your card-issuing bank to arrange your new 3D Secure Password. Once you have this, your Wooden Toy Store shopping cart will have retained your order and you can complete your purchase. Alternatively, please contact us on 0800 366 566 for assistance.