Shipping & Returns

Shipping

At the current time we only ship orders to New Zealand addresses. All transactions are charged in New Zealand dollars (NZD).

Please enter a physical delivery address as our courier cannot deliver to a PO Box address. 

Please make sure to select the Rural Delivery option if your address is Rural.

What are the delivery costs?

Orders Over $150

FREE DELIVERY in New Zealand (excluding Rural Delivery)

Orders < $150

$6.95 New Zealand Wide

Rural Delivery

Add an additional $3.50 Delivery Charge

How soon will my order arrive? 

Auckland

1-2 Business Days

Rest of North Island

2-3 Business Days

South Island

3-5 Business Days

Rural Delivery

Add 2-3 Extra Business Days

*Please allow an extra two days delivery time for special order items

Gift Wrapping

We care about the environment at the Wooden Toy Store, so we try to recycle our packaging where possible. We provide a gift wrapping service for $6.95 per item should you wish. We use beautiful gift wrap and lovely organza ribbon to make your gift extra special.  

Returns
Our Refund & Exchange Policy:

If you're not happy, then we're not happy!  We hope you will be thrilled with your purchase from the Wooden Toy Store and we do our utmost to ensure that you have accurate shopping information and that everything reaches you in perfect condition. However, we understand that occasionally you might want to return goods to us. We therefore provide a no risk - 100% Satisfaction Guarantee. If for any reason you're not happy with our products, return them to us within 14 days of purchase and we will refund or exchange them, no questions asked. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Faulty or defective products:

In the unlikely event that you receive a faulty or defective product, please email us at toys@woodentoystore.co.nz as soon as you can, so we can meet our obligations under the Consumer Guarantees Act and take care of it promptly for you.