Terms & Conditions

Order Cancellations

All paid orders are considered to be current unless they are cancelled in writing via email by either the customer or the Wooden Toy Store. Any direct credit orders unpaid after three working days will be cancelled.

 

Pricing

The Wooden Toy Store reserves the right to change product prices without notice.  All product prices are in New Zealand Dollars and include GST.

 

Product Availability

Our stock levels are live on site at the Wooden Toy Store, however, there may be a case where an item has sold out between the time you place in your cart and the time you go to check out.  We endeavour to notify you as soon as possible should this be the case.

 

Method of Shipping and Delivery

We use Go Sweet Spot for delivery all of our parcels within New Zealand.  Go Sweet Spot provide a reliable and prompt delivery service.  We are able to provide you with a tracking number so that you can track your package online within transit. If you require the tracking number, please email us at support@woodentoystore.co.nz.  By default, a signature will be required for confirmation of delivery. If no one is home at the time of delivery, a notification card will be left in your post box. Your parcel will then be taken to your closest depot awaiting collection or re-delivery.

Please note that we cannot deliver to a PO Box address.

Shipping and Delivery Costs 

Orders Over $150

FREE DELIVERY in New Zealand (excluding Rural Delivery)

New Zealand Wide

$6.95

Rural Delivery

Add an additional $3.50 Delivery Charge

 

Shipping and Delivery Times

Auckland

1-2 Business Days

Rest of North Island

2-3 Business Days

South Island

3-5 Business Days

Rural Delivery

Add 2-3 Extra Business Days

 

Trading Name

The name that will appear on your Invoice Statement will be Hop Skip Jump Limited