Order Cancellations

All paid orders are considered to be current unless they are cancelled in writing via email by either the customer or the Wooden Toy Store. Any direct credit orders unpaid after three working days will be cancelled.

 

Pricing

The Wooden Toy Store reserves the right to change product prices without notice.  All product prices are in New Zealand Dollars and include GST.

 

Product Availability

Our stock levels are live on site at the Wooden Toy Store, however, there may be a case where an item has sold out between the time you place in your cart and the time you go to check out.  We endeavour to notify you as soon as possible should this be the case.

 

Method of Shipping and Delivery

We use Go Sweet Spot for delivery all of our parcels throughout New Zealand.  Go Sweet Spot provide a reliable and prompt delivery service through NZ Couriers and Post Haste.  Once despatched you will receive a tracking number so that you can track your package online within transit.

Please note that we cannot deliver to a PO Box address.

By default, a signature will be required for confirmation of delivery. If no one is home at the time of delivery, a notification card will be left in your post box. Your parcel will then be taken to your closest depot awaiting collection or re-delivery.

Please make sure to select the "Authority to Leave (ATL)" option if you'd like the courier to leave your package in a safe place. Please note that if you select ATL deliveries this is at your own risk - we do not take responsibility for parcels missing in this instance as our couriers have carried out delivery as per the terms stated with ATL deliveries.

Shipping and Delivery Times

Auckland

1-2 Business Days

Rest of North Island

2-3 Business Days

South Island

3-5 Business Days

Rural Delivery

Add 2-3 Extra Business Days

 

Trading Name

The name that will appear on your Invoice Statement will be Hop Skip Jump Limited